iSupport(IBU)

what is istore?
its a internet based customer support application used to provide online support to customers and employees.
Also provides customers to resolve problems themselves with search functionality.
Provides service profitability by decreasing number of calls to contact center.

It supports these types of users.
1.Primary user
2.Business User
3.Individual User
4.iSupport Admin and etc...

Service Request
After user enters service request will be validated by teleservice and if it valid, provides unique tracking number for future reference.
User can update/cancel/close service request.
User can also attach documents. User can also open closed service requests conditionally.
User can also escalate SR if there is no progress.
User can also create SR templates.

iSupport Additional Features
Knowledge Base: Users can use this using search to resolve issues.
Technical Library: Admin can maintain While papers/Documentation etc
Forums:Online forums to post questions and discuss
Account Mgmt: Users can view orders, invoices,payments and shipping information.